Performance Management in Hospitality A Review
Keywords:
Hotel industry, hospitality, performance measurement, hotels, customer satisfactionAbstract
There are several theories and viewpoints on management (general, behavioural and overall quality), but they all highlight the importance of “performance measurement and management (PM/PM)” to the cycle of management, or business operations as a whole. As a result, these techniques supply their own performance management systems or managers construct their own PM and PM frameworks to enhance their systems and/or success to assess what you accomplish for specific objectives and tasks in a company. Some research has looked at how “PM and performance management systems” have evolved from a general management standpoint, particularly in the hospitality sector. An analysis of hospitality sector performance management and the factors that influence it is presented in this study.
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